Refund & cancellation policy.

This covers packages of overs bought from Nets & Shots, Sector 57, Gurugram, on this website or at the centre. Refunds are paid back to the UPI account or card that paid, within 5–7 working days of being approved.

Changed your mind

Ask within 7 days of buying and before any overs are used, and we refund the full amount. For a gift, that means before the person you gave it to has visited.

A payment went wrong

• Paid twice, or paid the wrong amount: we refund the extra in full.
• We couldn't confirm or fulfil your order: we refund the full amount.

After a package has been used

Packages that have started being used aren't refundable. If you can't use the rest, we'll move the remaining overs to someone else once, on request.

Expired packages

Overs not used before a package expires lapse and aren't refunded.

Gifts

A refund for a gifted package goes to the person who paid, not to the person who received it.

Offers and bonus overs

Bonus overs (such as the Diwali offer) have no cash value. If a package is refunded, its bonus overs are cancelled too.

If we can't provide the service

If the centre closes or we can't provide what you paid for, we refund the part you haven't used.

How to ask for a refund

Message or email us (below) with your name, mobile number and order reference or date of purchase. See also our terms of sale.